FAQ — Nova Travel & Tours

You can request a quote via our website, email, or phone. Have your travel dates, destinations, and passenger details ready. Our customer service team is available during business hours to help.

Once you receive your booking details, confirm by paying the required deposit or full payment. We’ll send a confirmation email with your complete itinerary.

We accept credit/debit cards (Visa, Mastercard, and where applicable Amex) and bank transfer. Cash payments may be available at our retail office. Some methods may incur processing fees.

Yes. We can arrange trips that originate outside Australia. Contact our reservations team so we can assist.

Email or call us as soon as possible. We’ll walk you through airline/provider rules, fees, and any refund options available.

Refunds/credits follow the airline, hotel, or provider’s policy. Any Nova Travel & Tours processing fees will be outlined at booking time.

Allowance varies by airline and fare. If you’ll need extra baggage (e.g., sports gear), tell us before booking. Extra baggage can often be added in advance at better rates.

Many airlines support online check-in on their websites using your booking reference. If not available, check in at the airport. We recommend arriving early to allow time for check-in, security, and boarding.

Packages commonly include flights, accommodation, transfers, some meals, and sometimes guided tours. See each package page for exact inclusions.

Absolutely. Tell us your interests, budget, and dates, and we’ll tailor an itinerary for you.

Contact our support centre by phone or email. We’ll guide you through delays or changes and liaise with suppliers.

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