Privacy Policy

Introduction

At Australia Travel & Tours (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services through our website, mobile site, mobile app, call centres, or retail offices.

By using our services, you agree to this Privacy Policy and our Terms & Conditions.

This policy does not apply to third-party websites, applications, or services that may be linked from our platforms. We recommend reviewing their privacy statements separately.

What Personal Information We Collect

When you interact with us, we may collect the following types of personal information:

• Full name, address, email, and phone number
• Payment information (credit card details, billing address, etc.)
• Passport details or travel identification documents
• Travel details such as bookings, itineraries, passenger names, and preferences
• Frequent traveller or loyalty program numbers
• Information from surveys, promotions, or customer service interactions

We may also automatically collect non-identifiable data such as:

• IP address and browser type
• Device information (OS, network, language settings)
• Session data and site usage patterns
• Cookies and tracking technologies for personalization

How We Use Your Information

• Process and confirm bookings (flights, hotels, holiday packages, cruises, car hire, travel insurance)
• Provide customer service and support
• Send booking confirmations, invoices, and travel updates
• Personalise your experience on our website/app
• Inform you about special offers, promotions, and newsletters (if opted in)
• Conduct surveys and improve our services

Member Registration & Profiles

When you register with us, we collect details such as your name, contact information, login credentials, and preferences. Completing your profile allows faster bookings (e.g., storing frequent flyer numbers or billing details).

Promotions, Newsletters & Surveys

We may contact you with travel deals, special packages, or service updates. You can unsubscribe anytime via the “unsubscribe” link in our emails or by contacting us. Participation in surveys or contests is voluntary, and any data collected will be used to improve services or notify winners.

Cookies & Tracking

Cookies help us improve your online experience by:

• Remembering your login details
• Personalising content and offers
• Measuring website traffic and usage patterns

You can disable cookies via your browser settings; however, some features may not function properly without them.

Sharing of Information

We may share your personal information with:

• Airlines, hotels, cruise operators, car rental agencies, insurance providers, or other partners to complete your bookings
• Trusted service providers assisting us with promotions, payments, or customer support (under confidentiality agreements)
• Legal or government authorities, if required by law or to protect our rights and customers

We do not sell or rent your personal information to unrelated third parties.

Security of Your Information

We take security seriously. All online payments are protected by SSL (Secure Socket Layer) encryption to safeguard your information during transmission. We implement strict measures to protect your data, but we also encourage you to keep your login credentials and passwords safe.

Mobile App Permissions

Our app may request permissions (depending on your device):

• Location: To suggest nearest airports, hotels, and personalised deals
• Contacts: To share bookings with friends (optional)
• Notifications: To send booking updates and exclusive offers
• Calendar: To add your travel itinerary directly to your calendar
• Phone/SMS (Android only): To autofill OTPs or allow direct calls to support

Your Choices & Rights

• You can access or update your personal details via your account.
• You can unsubscribe from marketing communications at any time.
• You may request deletion of your personal information where legally applicable.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the 13/08/2025 date.